![]() ![]() ![]() If you'd like to receive a full Root Cause Analysis (RCA) report, please reach out to to request one. We continued to closely monitor the situation until we had full confidence the issue was resolved and no further impact would reoccur. By 9:14 AM PST, everyone should have been able to connect to Slack again after reloading their app or browser tab. Then select Preferences>Advanced>Reset Cache. This allowed the system to recover while steadily restoring full access to all users. In the Slack Android app, click on the You icon at the bottom-right corner of your screen. Add a Slack Set Status action step with the emoji and text you want. With traffic distributed across the additional databases, we gradually lifted the rate limits to allow more people to connect to Slack. We reinstated the rate limits and redirected some traffic to the database replicas to relieve the demand on our primary databases. However, we moved too quickly and the increased activity affected the system again. ![]() Once the system had stabilized, we began lifting these rate limits to enable more connections to Slack. This meant that some people could not access Slack at all, but also that Slack would continue working for those who were already connected. (You can always tweak reminder times, time zones, check-in questions, frequency, and other settings. We introduced tighter rate limits on connection requests to reduce the load on the system. Slack How to set it up Status Hero in the Slack app directory When you connect your Status Hero team and Slack, the friendly statushero bot will take care of checking in your team and collecting daily goals. Due to this increased activity, the affected databases failed to serve incoming requests to connect to Slack. On Februfrom 6:00 AM PST to 9:14 AM PST, customers may not have been able to access Slack.Ī configuration change inadvertently lead to a sudden increase in activity on our database infrastructure. ![]()
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